Terms & Conditions
Last updated: 20.08.2026
1. Introduction
These Terms and Conditions (“Terms”) apply to the website located at www.shopkoda.co.uk (“our site”) and all services, products, and content available through it. This website is owned and operated by Koda Online Marketplace (“we”, “us”, or “our”).
By accessing or using our site, placing an order, or purchasing any products or services from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our site or services.
2. Eligibility
To use our site and make purchases, you must be at least 18 years old, or have the consent of a parent or legal guardian. By using our site, you confirm that you meet these requirements.
3. Products and Services
– We aim to display and describe our products and services as accurately as possible. However, we do not guarantee that descriptions, colours, or content are error-free, complete, or current.
– All products and services are subject to availability. We reserve the right to discontinue or modify any product or service at any time without notice.
– Prices displayed on our site are in £ GBP, exclusive of tax and delivery charges as stated at checkout. Prices may change without notice.
4. Orders and Payment
– When you place an order, you will receive an email confirming receipt.
– We reserve the right to refuse or cancel orders at our discretion, including if we suspect fraud, unauthorised transactions, or errors in pricing or product details.
– Payment must be made in full at the time of ordering.
– You agree to provide accurate and complete payment and contact information. You authorise us to charge the chosen payment method for the total amount of your order.
5. Delivery and Shipping
– Delivery timelines are estimates only and not guaranteed. Delays may occur due to stock issues, courier delays, or circumstances beyond our control.
– Risk of loss or damage to products passes to you upon delivery to the specified address.
– You are responsible for providing a correct delivery address. We are not liable for items delivered to an incorrect address provided by you.
6. Returns, Refunds, and Cancellations
For physical goods:
– You may return most unused, unopened items within 7 days of delivery for a refund or exchange, subject to each individual sellers return policy.
– Custom or personalised items cannot be returned unless faulty or incorrect.
– If an item is faulty or damaged, please contact us immediately with proof of purchase and photos of the issue. We will investigate and respond to you within 7 working days.
For services or digital products:
– Due to the nature of digital goods and services, refunds are only available if the product/service is defective or not as described, and requested within 7 days of purchase.
– Once access to a digital product or service has been granted, you waive your right to cancel unless there is a fault.
Cancellations:
– You may cancel an order before it is dispatched or before service begins. Once dispatched or started, our return/cancellation rules above apply.
Note: These terms reflect general rules, but you must comply with your local consumer rights laws (e.g. UK Consumer Rights Act 2015, EU Consumer Rights Directive).
7. User Accounts
– When you create an account, you must provide accurate and complete information.
– You are responsible for keeping your login details secure and for all activity under your account.
– We reserve the right to suspend or terminate accounts if we detect misuse, breach of Terms, or suspicious activity.
8. Intellectual Property
– All content on our site — including text, images, logos, graphics, software, and product designs — is owned by Koda Online Marketplace or our licensors and is protected by copyright, trademark, and other intellectual property laws.
– You may not reproduce, distribute, modify, or use any content without our prior written permission.
9. Permitted Use and Prohibitions
You may use our site only for lawful purposes. You must not:
– Use our site in a way that breaches any law or regulation.
– Copy, modify, or interfere with our site or its security features.
– Transmit viruses, malware, or harmful code.
– Collect or harvest user data without permission.
– Engage in activity that damages or disrupts our services or reputation.
10. Disclaimer of Warranties
Our site, products, and services are provided “as is” and “as available” without any representations or warranties, express or implied. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that our site will be error-free, secure, or available at all times.
11. Limitation of Liability
– We will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products.
– Our total liability to you for any claim arising from your use of our services will not exceed the total amount you paid to us for the relevant order.
12. Indemnification
You agree to indemnify and hold Koda Online Marketplace harmless from any claims, damages, costs, or expenses arising from your breach of these Terms, your misuse of our site, or your violation of any law or third-party rights.
13. Links to Third-Party Sites
Our site may contain links to external websites. We are not responsible for the content, policies, or practices of third-party sites. Accessing them is at your own risk.
14. Changes to Terms
We may update these Terms at any time. Changes take effect when posted on our site. Your continued use of our site after changes are posted means you accept the new Terms.
15. Contact Information
If you have questions about these Terms, please contact us:
Koda Online Marketplace
Email: info@koda.com
Website: www.shopkoda.co.uk