Last updated: 20.08.2026

1. Introduction
Welcome to Koda Online Marketplace (“we”, “us”, or “our”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website at www.shopkoda.co.uk, make a purchase, or use our services.
By using our site or services, you agree to the terms of this Privacy Policy.

2. Who We Are
Koda Online Marketplace
Info@koda.com
We are the data controller for the personal data we collect and process, meaning we decide how and why your data is used.

3. What Data We Collect
We may collect and process the following personal information about you:
Information you give us directly:
– Name, billing/delivery address, email address, phone number
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– Payment details (we do not store full card numbers; these are processed securely by our payment providers)
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– Account login details (if you create an account)
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– Any messages, feedback, or enquiries you send to us
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– Preferences, such as product interests or marketing choices
Information we collect automatically:
– Technical data: IP address, browser type and version, time zone setting, operating system, device type
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– Usage data: pages visited, products viewed, search terms, how you navigate our site, time spent on pages
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– Cookies and similar technologies: see our Cookie Policy section below for details
Information from third parties:
– Payment processors (to complete your order)
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– Delivery partners (to arrange shipping)
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– Analytics providers (to improve our website — e.g. Google Analytics)
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– Marketing platforms (if you sign up via social media or subscribe through a third-party service)

4. How We Use Your Data
We only use your data when we have a legal right to do so. We may use it for the following purposes:

1. To process and fulfil your order – including taking payment, arranging delivery, and providing customer support.
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2. To manage your account – if you register, to allow you to log in, track orders, and update details.
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3. To improve our website and services – to understand how people use our site, fix errors, and make it more user-friendly.
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4. To send you updates and marketing – only if you have agreed to receive emails or messages from us. You can opt out at any time.
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5. To comply with legal obligations – such as accounting, tax, or consumer protection requirements.
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6. To protect our business and users – to detect and prevent fraud, misuse, or security risks.
We will never sell your personal data to third parties for marketing purposes.

5. Legal Basis for Processing
Under UK data protection laws, we rely on these legal grounds:
– Performance of a contract: when we need your data to provide the product or service you ordered.
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– Legitimate interests: to run our business efficiently, improve our services, and keep our site secure — provided this does not override your rights.
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– Consent: when you have clearly agreed to us using your data (e.g. for marketing emails).
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– Legal obligation: when we must process data to comply with laws we are subject to.

6. How We Share Your Data
We only share your information with trusted partners who help us run our business, and only as necessary:
– Payment providers: to process payments securely.
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– Couriers/shipping companies: to deliver your order.
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– IT and service providers: for website hosting, analytics, email services, and technical support.
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– Regulators or authorities: if required by law, court order, or to prevent crime or fraud.
All third parties are required to protect your data and only use it for the purposes we specify.

7. International Transfers
Your data may be transferred and processed outside the UK or European Economic Area (EEA) if our service providers are based elsewhere. Where this happens, we ensure suitable safeguards are in place to protect your data, in line with UK data protection laws.

8. Data Retention
We keep your personal data only for as long as necessary for the purposes we collected it, and to meet legal or accounting requirements.
– Order and payment details: kept for 6 years as required by tax and commercial law.
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– Marketing preferences: kept until you opt out or ask us to delete your data.
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– Account details: kept while your account is active, or as needed after closure.
After this period, data is securely deleted or anonymised.

9. Cookies and Similar Technologies
We use cookies to distinguish you from other users, remember your preferences, and analyse how our site is used. You can control cookies through your browser settings — note that disabling them may affect site functionality.
For full details, please see our separate Cookie Policy available on our website.

10. Your Rights
Under UK data protection law, you have the right to:
– Access a copy of the personal data we hold about you.
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– Correct any inaccurate or incomplete data.
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– Request deletion of your data (“right to be forgotten”), where there is no legal reason for us to keep it.
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– Restrict how we process your data in certain cases.
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– Object to processing based on legitimate interests or direct marketing.
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– Data portability: receive your data in a usable format to transfer to another provider.
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– Withdraw consent at any time (where we relied on consent to process your data).
To exercise any of these rights, contact us at info@koda.com. We will respond within one month.
You also have the right to complain to the Information Commissioner’s Office (ICO) — the UK’s data protection regulator — if you are unhappy with how we handle your data:https://ico.org.uk.

11. Security
We take appropriate technical and organisational measures to protect your data from loss, misuse, alteration, or unauthorised access. While we strive to use secure methods, no online transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy
We may update this Privacy Policy occasionally — for example, to reflect legal changes or new services. The latest version will always be posted on this page with the updated date.

13. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Koda Online Marketplace
Email: info@koda.com